Past Client Reviews
(Scroll down for most recent past client testimonials)
Eric & Lisa West are a husband and wife agent team with just under 10 years full-time expertise in the Maui, Hawaii real estate market. Both well-rounded agents, having sold and listed properties all over Maui and have sold everything from ocean front condos, luxury homes, lot and block homes to complex farms and ranch deals.
Customer Service Is Our Passion.
Please Contact Eric and Lisa West at 808.298.2030 or email HawaiisBest1@gmail.com
"Best Agent I Have Ever Worked With"
I highly recommend Eric to buy or sell with!!! Eric is the definition of service. He was great to work with. From the 1st time we met him he was very Professional, friendly, laid back, listened to our wants and was able to show us based on our list exactly what we were looking for. From the 1st showing to our closing he was on top of our purchase and handled everything in a very timely manner. I can’t recommend Eric West enough. He went out of his way to deliver our truck we shipped to Maui to the airport for us as it arrived before we did. Talk about service!!! I know consider Eric West a friend as well as the best agent I have ever worked with.
"A Pleasure to Work With"
Eric was a pleasure to work with. It's not easy looking for HI property based in CA. Eric used his knack of videos and email to connect me virtually to properties. His experience and knowledge of Maui helped me pinpoint 2-3 properties very quickly and made efficient work. He is also a very cool guy to work with. I always thought he had my best interest and as an investor, he helped put me in touch with many people and trades I needed too do my due diligence and repairs. Highly recommended!
"Goes the Extra Step"
Eric is a true professional in every way. He’s a hard worker with a great personality and always goes the extra step to help.
"Not just Eric, but everyone in his network"
Eric was a real blessing. Buying in Maui from CA has its challenges, but doing it during COVID meant we had to rely on out realtor from start to finish. Taking his time answering our many questions during the facetime home viewings, sharing his extensive knowledge of the area, and his overall kind and friendly demeanour, made us feel very comfortable having to do all if this remotely. It was not just Eric, but everyone in his network. The people at the office, the mortgage broker, and the title and insurance company, all were a pleasure to work with. I would highly recommend Eric to anyone looking to purchase a property in Maui.
Eric was a great realtor! He was always super responsive to our requests and helped purchase a great home! Highly recommend!
"Beam of Positivity"
After a move from the mainland, Eric was a great asset to introduce us to the Maui real estate market. He is a beam of positivity and is truly a professional. We couldn't be more happy with our Maui dream home and the team that brought it to us! Thanks Eric!
Eric was very helpful and sensitive to my criteria. He showed up and was very available and patient with my indecisiveness. :) I would recommend him to anybody looking to buy a new home in Hawaii. Eric was also entirely professional.
"A True Local Expert"
When buying in Hawaii for vacation rental properties you need a true local expert. Eric was an amazing help to not just find the right property for us but also to provide information required to set up a vacation rental business. Eric filled us with detailed advice and references that made the whole buying process so much easier.
Aloha :) My name is Rebecca and I am from California. I have thus far purchased two Oceanfront condominiums with Eric. I can be somewhat high-strung at times and Eric was/is my Anchor during both purchases. He is Calm, Consistent, Efficient, Patient and Sincere. He Knows his stuff and if he didn't have an answer he found out WITHIN 24 hours and got right back to me ALWAYS. http://www.hawaiirealestate.org/maui-real-estate.php He has a Passion in what he does and that is what makes all the difference between just a Realtor or "MY REALTOR" concept. Eric has more than earned the title of "MY Realtor" for life. His Passion and Full Dedication to his clients are what makes the difference.
Eric is top notch! We had just a few days to look at vacation rental properties, during the peak season of many of them being occupied by guests. Eric worked out times for us to get in to see as many as possible and clearly has a great working relationship with many listing agents. He is personable, thorough, knowledgeable, and helpful. Throughout the entire buying process, he was available to coach, advise, answer questions and above all, negotiated an excellent final price and terms.
We highly recommend Eric!
Joe and De Buckwalter, Alaska
Eric was outstanding from the start in our home- buying process on Maui. From the beginning and throughout, Eric was always at our service with prompt, knowledgable advise and communication during the process. He helped us find the perfect home for our family with some personal video he sent us and then expertly moved us into a good position to buy the home. He also helped us during the inspection periods and with our negotiations to improve our buying confidence. We couldn't be more pleased with Eric's quality, knowledge, personality and negotiation skills. He was truly excellent.
Paul and Juliet Holocher
"Went Beyond What Any Other Realtor I Know Of Would Do"
This letter is one of appreciation of your services and one that you are welcome to use as a recommendation for future clients that will consider using your professional services for real estate transactions. Our experience with you representing our interests in listing and successfully selling our home on Front Street in Lahaina was far better than we ever could have imagined and we thank you.
From the time we first engaged your services, you were proactive and assisted in gathering information on the potential value of our home. Rather than making claims to be able to sell the home for more than its value to entice us to list with you firm, you consulted with us, and together we chose a strategy that maximized the final sales price.
You then provided superior service in making sure our home was ready for sale, and in marketing the property through many media streams and open house tours. Though tenants in the ohanas presented challenges to showing the property, you worked with them effectively.
You never retreated from making every effort to show us how to make the property more appealing. We especially appreciated the internet virtual showing of our home. How impressive to have it begin at looking down on the earth and eventually flying down to see islands, then Maui, Lahaina and the exterior of the home before starting the tour itself. All photos, not just one or two, were taken with an artist’s eye to show the appeal of the house as a home. You faithfully followed up with each person that made and inquiry and never failed to make an impressive showing.
Lastly, you provided sage counsel during negotiations. We appreciate your pre-qualification of buyers and understanding their motivations. You never pushed us on direction or another, and though we had legitimate offers, you didn’t pressure us to accept or reject offers which allowed us to always feel comfortable and in control.
Once the home was in escrow and the buyer’s timing for closing changed when we were off island, you went beyond what any other realtor I know of would do, and arranged all of the last minute details, from taking care of our furniture and car to managing the final cleaning required by the sales contract.
For all of this and much more, becoming a friend and allowing us to meet and get to know your family better, we thank you. We also thank you for your kindness during what could have been a much more stressful time for us and, finally, and not least of all, for your honesty and integrity and attention to every detail of the sale.
Lee and Earlene Johnson
PS – Please do not hesitate to have anyone with questions to call us.
“Professional and Diverse”
Eric's professionalism and broad range of contacts helped us sell our property. The transaction was anything but ordinary and involved gas/oil rights and water rights that involved complex legal issues. Eric's knowledge and his professional contacts in the appraisal, surveying and legal professions proved invaluable and we were able to close the sale of the property within 6 months of signing the listing. I would highly recommend Eric and would definitely use him again in future transactions.”
“Superior Real Estate Experience”
I want to thank Eric West for listing the top luxury properties and providing for a superior real estate buying experience. Eric was responsive, knowledgeable and informative on a variety of matters during our transaction. When I needed information from the seller, Eric got it. When I wanted to expedite the closing process Eric coordinated with the Title Company and facilitated our electronic-document/signature closing in record time. Post sale when we toured the property, Eric drove several hours to our location, brought his Polaris 6 Passenger Crew Ranger (and fine bird dog Trigger!) and patiently toured my wife and I over the back country property answering all questions and making for an enjoyable experience. I would highly recommend Eric West.” Dennis and Monica Courtney Columbia, Maryland
“Three Year Search Is Over”
My wife and I spent over three years searching the U.S. for the perfect property. For many reasons, we had not been successful in finding that perfect place. I first met Eric in May 2009 during a vacation and I knew, almost instantly, that he would be able to lead us to the property for which we had been searching. Eric was kind enough to spend hours driving us around the area and showing us what seemed, I am sure, an endless list of properties. During this time, I came to know that Eric’s knowledge of real estate is second to none, as is his passion for the great outdoors. Eric exhibited tremendous customer focus and patience as he worked to completely understand the type of property we were seeking. The outcome of the search and Eric’s guidance was successful. We did find and buy that perfect property and couldn’t be happier. Throughout the process, Eric exhibited the highest integrity, following through on every commitment, and taking every step necessary to ensure our total satisfaction, even when we encountered a few bumps along the way. I can, without hesitation, recommend Eric to anyone looking for that perfect property” Kenneth D. and Joyce J. Wilcox Half Moon Bay, California
“Best I've Seen”
Eric, Your work is easily the best I have seen, without any doubt. Keep in mind that I have worked in the real estate business selling here in Kona Hawaii where big deals are over $10,000,000 for a home and nothing was ever done with the class that you have presented our property. Great care and determination are definitely your strong suits. Great work, well done. As a real estate professional, clearly there is nothing I could add to perfect the product you have presented. We are proud to have you on our team and look forward to years of fishing stories. Keep your eye on the fish.” Keith Marlowe Punta Gorda, Florida
“Knowledgeable & Diligent”
I buy and sell a lot of real estate. Eric West is without question the most knowledgeable and diligent agent I have ever dealt with. From the website he built to showcase our property to closing the deal he was meticulous in every detail and fact. Not only did he sell our property for more than we expected, it happened quickly and effortlessly on our part. I would definitely use Eric again. Thanks, Eric.” Dennis & Sylvia DeVries Arizona
“Award Well Deserved”
Eric, Congratulations on your National "Excellence in Customer Service" award. It is well deserved. You have certainly done a good job marketing our place. We have had more showings since you took over than we had with all other realtors combined!” Bill & Cheryl Keelan Nebraska
“Highest Level of Integrity”
Having been a licensed general contractor and a real estate broker for over 35 years, I have been very pleased to do business with Eric West. I have seen Eric work to maintain the highest levels of integrity, honesty, and diligence in every aspect of his work. Eric has proven to be sensitive to my desires, and has always proven to have my best interests as his motivation. It's just not that often these days that one can find someone involved in sales, that as a practice puts clients first and the sale second. Eric always considers the best options for the client before he thinks about getting the sale closed. I wouldn't hesitate to recommend using Eric's services for any real estate transaction. Both buyers and sellers will benefit from his bright, friendly personality and high quality work ethics. It is a real pleasure to work with a broker who puts honesty and integrity first in his business. It is also obvious that he REALLY loves what he does. That sort of business practice gets transactions completed legally, quickly, and with minimal problems, every time. Thanks again Eric for your good work on my behalf.” Jon Ewell Colorado Springs
“Friendly and Efficient”
We have found Eric to be very efficient and friendly in all his business dealings. He took great pictures and did a very detailed video of our home. He did a superb job! When we had questions, and called, he would reply as quickly as possible. We enjoyed our time with Eric and would highly recommend him to others who are looking for a realtor to represent them.” Jack and Donna Osborne Westcliffe, CO
I just wanted to thank you for the great job you did selling my property. I had my property listed with another local realtor for three years with only one low-ball offer. After you met me and looked at the property you had it sold in less than 32 days! Thanks again!” Stan Babnik Anchorage, Alaska
Our experience with Eric West proved to be outstanding. My wife and I fully expected our remote ranch retreat to be on the market for at least two years or more. The day Eric placed the sign on the property he had also arranged a visit from a prospective client. It was this first client that bought the property and at the expected price! The use of the web provided for a very wide marketing scenario and in fact we continued to generate interest in the property from all over the country on an everyday basis even after it was sold. I highly recommend Eric for any real estate that you may wish to sell and you can be assured that he will provide all that you expect and more!” Ray and Milly Reed Evergreen, CO
“Needle In The Haystack”
Eric West has our listing for a highly unique property. Our dilemma was finding the right broker. Obviously, not the usual resort realtor and their approach would do. We actually heard of Eric by word of mouth before even knowing he existed. After checking him out we knew we were on the right track to success. We needed a modern, tech-savvy, truck-driving sportsman, recreationalist cowboy who could text and dial the GPS while climbing a cliff-hanging jeep trail. I don't hesitate recommending Eric West” Dean Moffatt – Aspen, Colorado Sundesigns Architects, PC
“Expertise and Attention to Detail”
Having traveled extensively for the last 15 years, we have been dreaming of owning property here. Interesting story, as in all our travels through the state we had always come back to desiring property in THIS valley, THIS community, but never thought it possible. Last July while vacationing here we noticed the a sign advertising what would become our family's dream property. We were on deadline with one day left before returning home, and that evening made a campfire telephone call to Eric West. We explained we were leaving later the next day, and even though Eric was traveling, he arranged for us to be able to see the property. As we pursued this rather complex (and sizable) purchase, we began to really appreciate Eric's expertise and attention to detail. He never failed to respond to our questions quickly, with not only accurate information, but personal input and suggestions that made the purchase possible. Having owned and operated a large retail store for 30+ years, I understand how rare a person like Eric is. Since the sale, he has continued to assist us in promoting the new venture...for free I might add. I consider him both a friend and a consummate professional. If you're looking for a dream property...Eric's your man. Thanks, Eric. Couldn't have done it without you” Richard Johnson & Shawnna Johnson Keakuk, Iowa
"Choose a job you Love"
A philosopher once said "Choose a job you love, and you will never have to work a day in your life." That exact thought hit me when I first met Eric West. The love of the outdoors and the passion Eric has for this beloved state was all I needed to convince me that he was the man to sell my property. As we toured my property, I could tell the feeling he had towards the property was the exact same feeling I had when I first saw the property. Eric also came to me with references, from a close friend of mine, who Eric represented in the sale of his property as well. To date, Eric has been responsive to all my thoughts and ideas and our relationship is one that I would consider to be of a friend as well as a person who I can rely on to represent my property in the utmost professional manner. I would highly recommend him to anyone who would want to list or buy a property” Raymond & Tammy McElhaney Broadmoor, Colorado
“Knowledge and Experience”
Our real estate dealings with Eric West have been outstanding. His overall knowledge of real estate and his experience in structuring deals that work provide a big advantage. Perhaps the greatest asset of all is his ability to reach the appropriate markets for each property with information that is factual, informative, and attractively presented. When you are looking for success, it is best to deal with a real professional.” Dale Lasater Managing Partner The Lasater Ranch
“Place of our Dreams”
It was about a year ago that I first met Eric West. My wife and I were looking for a retirement home when we came upon one of his listings and we quickly noted the place of our dreams. Working with Eric made the process really quite simple, and within just a few months, we have sold our home and bought our dream. Eric has stayed in touch with us over the past year, and more than a real estate broker, we think of him as a friend. To all of you reading this--I'm really serious that our experience was a 10 on a scale of 1 to 10. I'll never move from this place, but I keep looking at the web site, being inspired by the beauty of God's creation! Here's hoping you all find your dream place like we did.” Tom & Myra Westfall
“Modern Approach to Selling Real Estate”
Thank You for the finest program established for selling Properties! It was my family's pleasure to have had the opportunity to work with Eric West. Eric's knowledge of properties here made it possible to sell our property in a short time at a price still being talked about in the area. Eric's sincerity and professionalism made each get-together an event that I truly looked forward to. Eric took the time to get to know my property and its special attributes, then provided an academy award performance on your site that made many outdoor enthusiasts look into the local area because of the truly spectacular hunting. Thanks again for your modern approach to selling real estate via the Internet and providing a name that leaves no doubt to the quality of service or, in this case, property…The Drop Tine Ranch” Edmund & Dawn Vallee
“Well Established Success”
I have had the pleasure of working with Eric for many years. I have found his insight into the advanced marketing technologies of the real estate business to be a major factor of his well-established success in the industry. As Eric now brings his talents to new markets I am confident that this fact along with his commitment to core values of superior customer service, integrity and honesty, quality service and excellence in performance will enhance all those fortunate enough to work with him.” Derrick Volchoff
“Brings His “A” Game Everyday”
I love Eric West. Eric gets up early, prepares for each day as if it was his first day on the job. I trust Eric implicitly. Eric sets high goals for his life and his family, and understands that helping his clients getting what they really want in turn helps him get the same. I was the President/CEO of a growing mortgage company at the time I met Eric West. He had a positive impact on our company, our culture, and our success. He is one of the few people I have maintained a friendship with out of almost 100 Employees. He is a family man, an outdoorsman, and genuinely cares about the happiness of those in his life. I would recommend Eric to any potential client, employer, partner, investor, or anyone that wants to work along side someone who passionately brings his A Game each and every day.” Darek Spring
Eric is very skilled in luxury properties. He has a great understanding of what goes into getting a deal done and the dynamics of working with owners and buyers to structure deals that work for both parties” His top qualities are personable, expert, & creative.” David Pretzler
“He Will Get the Job Done”
I would highly recommend him to Buyers and Sellers. He listens to his client's needs and will work hard to find just the right fit for you as a Buyer or a Seller. He will get the job done to your complete satisfaction. Eric has a proven track record due to his high level of integrity, professionalism and years of experience. I would not hesitate to refer clients to Eric if the need arose.” Carol Games
“Always Impressed Us”
I have had many opportunities to work with Eric over the past several years. I first met Eric during a marketing effort to sell a large ranch. Eric has been presenting winning opportunities for our Real Estate Company and clients, since our acquaintance. Eric has always impressed us with his market knowledge, creative marketing proposals and his propensity to draw buyers from around the world.” Todd Davis
“Honesty, Integrity and Work Ethic Second to None”
Eric is as professional as they come. His honesty, integrity and work ethic are second to none. You can be very confident in trusting Eric with any business and personal relationship you may have with him.” Ronald Charity
“Top Broker Known for Customer Service”
Eric is a top broker and known for his customer service. He won the highly coveted customer service award and is also an Accredited Land Consultant with the Realtor's Land Institute.” Todd Renfrew - California
“Always goes the Extra Mile“
Eric is certainly a top producer. He was awarded the "Customer Service Excellence Award" in 2009 because he always goes that "extra mile". I am proud to know Eric and highly recommend him for all your real estate needs.” Lucy Thierer
“Straight-Forward, Trustworthy, Reliable”
Eric is a very straight-forward, trustworthy, and reliable agent. His personable approach made me feel at ease soon after we met. Eric can be relied upon to provide accurate and honest service. I would highly recommend Eric for any real estate transactions.” Paul Avant
“Fully Versed and Motivated”
Eric is a fully versed and motivated Real Estate Broker. He is energetic and goes the extra mile. Diligence and professionalism come to mind when describing Eric's work ethic based on my observations.” Graydon Vaught
“Unmatched In His Ability"
Eric is a trustworthy businessman who consistently finds avenues to help others. I frequently seek his advice and guidance both personally and professionally. As a Real Estate Broker, he is virtually unmatched in his ability get the job done, while always putting people first!" Greg Swan
“From Start to Finish Flawlessly”
Eric stands out as one of the best in this profession as one of the premier brokers to work with in any capacity. Eric brings to a transaction an amazing amount of knowledge and professionalism. I have had the pleasure to work with him through the years. No matter how large or small the transaction you know you are getting the chance to work with someone special; someone that can handle the transaction from start to finish flawlessly. Eric is someone that can overcome challenges and is truly knowledgeable in all facets of this complex industry. Eric is truly someone you want to represent you in a real estate transaction and I would recommend him to friends and family alike.” Scott Synovic